Privacy policy

Tail & Tonic ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit tailandtonic.co or make a purchase.

Information We Collect

Information You Provide: When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect your name, email address, shipping address, billing address, phone number, and payment information.

Automatic Information: When you visit our site, we automatically collect certain information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use cookies and similar technologies to collect this information.

Order Information: We collect details about the products you purchase, order history, and transaction data to fulfill your orders and improve your experience.

How We Use Your Information

We use your personal information to fulfill and ship your orders, process payments and prevent fraud, communicate with you about your orders and account, send marketing emails (with your consent), improve our website and product offerings, comply with legal obligations, and provide customer support.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share your information only with service providers who help us operate our business, including our e-commerce platform (Shopify), payment processors, shipping and fulfillment partners, and email marketing services. These partners are contractually obligated to use your information only as necessary to provide their services to us.

We may also disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of Tail & Tonic, our customers, or the public.

Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmission and secure payment processing through PCI-compliant providers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, analyze site traffic, and support marketing efforts. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Your Rights

You may access, correct, or delete your personal information at any time by logging into your account or contacting us at hello@tailandtonic.co. You may unsubscribe from marketing emails at any time using the unsubscribe link in any email. California residents may have additional rights under the CCPA, and we will respond to verified requests within the timeframes required by law.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.